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2
Frontend
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Mobile
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QA
Developer
Exceeding Expectations Through Shared Values
- The delivery process improvements addressed above and implementation of several crucial business modules enabled Bunker to dramatically improve their customer’s satisfaction with Self-Service capabilities and ease of use. Bunker’s team noted that after observing the upgrades, several users who had expressed intentions to leave their platform decided to stay.
- Where prior to 2021, many site reviews on Bunker averaged 3.5 of 5 stars, TrustPilot now reflects a 4.7/5-star rating with nearly 700 reviews. This is an incredible achievement given all the complexities surrounding insurance, underscored by what their users had to say:
- Great Experience! The process was seamless, efficient, and fast. Website and questionnaire were intuitive and easy to navigate!
- I’m a pretty big fan of Bunker. I didn’t really know what to expect buying my first business policy, but Bunker made it a great experience: I got an easy-to-read general liability policy, responsive customer service, and a competitive premium. All great stuff for my small business!
- It is such a pleasure working with an insurance broker that is on top of their game in every way. Emails responded to within an hour, communicating professionally, documentation requested is received within 24 hours, making my clients very happy with me. We are very happy being a client of Bunker.
- The delivery process improvements addressed above and implementation of several crucial business modules enabled Bunker to dramatically improve their customer’s satisfaction with Self-Service capabilities and ease of use. Bunker’s team noted that after observing the upgrades, several users who had expressed intentions to leave their platform decided to stay.
